Returns and refunds
We want you to be completely satisfied with your purchase from stars-venue.com. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following guidelines and procedures to ensure a smooth process:
Eligibility for Returns and Exchanges:
Items must be returned within 14 days of the delivery date.
Items must be in their original condition, unworn, unwashed, and with all tags attached.
Items must not be marked as "Final Sale" or "Non-Returnable."
Initiating a Return or Exchange: To initiate a return or exchange, please follow these steps:
Contact our customer support team at info@stars-venue.com or through our contact form, and provide your order number in the form (#00000) and the reason for the return or exchange.
Our customer support team will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
Return Shipping:
For returns and exchanges due to customer preference or sizing issues, the customer is responsible for the return shipping costs.
We recommend using a trackable shipping service to ensure that the items reach us safely. We are not responsible for lost or damaged items during return transit.
Refunds:
Once we receive your returned items and verify their eligibility, we will process the refund to the original payment method used for the purchase.
Please allow 5-7 business days for the refund to be reflected in your account, depending on your payment provider.
Exchanges:
If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team.
Exchanges are subject to availability. If the desired item is not available, we will process a refund for the returned item instead.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the order.
Provide detailed information about the issue, and if possible, attach photos of the damage or defect.
We will arrange for a return or exchange and cover any associated shipping costs.
Please note:
We reserve the right to refuse returns or exchanges that do not meet the above eligibility criteria.
Gift cards, intimates, swimwear, and accessories (such as jewelry and belts) are typically non-returnable for hygienic reasons, unless they arrive damaged or defective.
If you received a promotional item or a free gift with your purchase and wish to return the main item, the value of the promotional item/gift may be deducted from your refund if it is not returned as well.
If you have any further questions or require assistance regarding returns and exchanges, please don't hesitate to reach out to our customer support team. We are here to help!