FAQs
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Ordering from our website is simple! Just browse through our collection, select the items you like, choose the size and quantity, and click on the "Add to Cart" button. Once you're done shopping, proceed to the checkout page to complete your order.
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After the order has been successfully sent, a confirmation email with the order number will be automatically sent to the entered email address.
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Delivery time depends on your location and selected shipping method. Orders are usually processed within 24 hours. The delivery time for the Czech Republic ranges from 1 to 3 working days. For other countries, the delivery time varies from 2-10 days.
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We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can choose the option that suits you best during the checkout process.
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Yes, we offer international shipping to many countries. During the checkout process, you can select your country, and if shipping is available, you will be able to proceed with your order.
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Shipping costs vary depending on your location and the shipping method you choose. You can view the shipping costs at the checkout page before finalizing your order.
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Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number on the shipping carrier's website to track the progress of your package.
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All orders are shipped directly from our warehouse in the Czech Republic.
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We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 14 days of receiving it. Please ensure that the items are unused, in their original condition, and with the tags attached. Otherwise, it will not be possible to receive the goods back.
If the item is in its original condition, we will give you a full refund in the same way you paid. You bear the direct cost of returning the products.
Visit our Returns & Exchanges page for more detailed information.
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We aim to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer support team immediately. We will do our best to accommodate your request. After handing over the goods to the carrier, it will no longer be possible to make any changes.